Resizing and Returns
Simply identify the return type from this short list and download the appropriate return paperwork and full instructions
RING SIZING - its a fast track service carried out in our own workshop [will soon have that ring back on your finger]
There is a nominal charge to cover the work, materials, insurance and postage back to you.
The cost will be clearly stated in your order confirmation. Click here for current prices and to prebook and prepay for the work .
A Platinum Note
We would like to stress that platinum is a beautiful material but very difficult to work with and the expensive laser equipment required for a perfect finish is NOT part of your average jewellery workshop. We do have that equipment and urge you to allow us to provide this after sales service which usually takes between 2 and 5 working days.
Remember
Your guarantee is invalidated if you allow a third party to work on the piece that we have made for you.
Download our SIZING returns form HERE : Full instructions are included
TWEAKS AND MODIFICATIONS [excludes silver]
We are happy to accommodate tweaks and simple modifications without further charge for the first hour of labour. Most required changes can be executed within an hour. We do require payment for any extra metal, diamonds or other materials required to meet your needs. We do charge a nominal £15 charge to cover insurance and postage back to you. Most required changes can be executed within an hour and we charge £75 per hour after that. [This complimentary concession is available for 14 days after delivery unless otherwise agreed and arranged] Should the recipient not like the ring or jewellery, then we are happy to re mount the diamond in a design of their choice from our vast range, without charge for labour. We obviously do require payment for any extra metal, diamonds or other materials required to meet the your needs. We also have the very latest CAD-CAM facilities and 3 jewellery designers on our team. There is a nominal £15 charge to cover insurance and postage back to you. Book job and prepay postage
Download our TWEAKS AND MODIFICATIONS returns form HERE : Full instructions are included
REPAIRS & REPLACEMENTS
Use this fast track service if the item you bought from us requires any after sales service or maintenance
Download our REPAIRS & REPLACEMENTS returns form HERE : Full instructions are included
REFUNDS
We provide the option of a full refund, within 7 days starting the day after delivery.
- This excludes items with any element of personalization, e.g. rings designed by clients or any third party, engraving etc.
- We are prevented, for health reasons from accepting EARRINGS and BODY JEWELLERY that is worn through pierced skin for return or refund.
- Items that have been damaged in any way cannot be accepted for return.
- Items showing signs of wear, or altered, or resized by a jeweller other than DiamondGeezer.com, or damaged in any way cannot be accepted for return.
- We are not responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.
We will action all refunds as soon as possible, usually immediately on receipt of the returned goods, in the condition sold and with ALL the documentation provided and at the latest within 30 days of agreeing to give the refund. Refunds will only be made by the original method of payment. We're only happy with you are happy.
Download our REFUNDS returns form HERE : Full instructions are included
