TERMS and CONDITIONS

Returns
We are the manufacturer of 99% of what we sell. If you need it a little higher, a little lower, rounder squarer, a different setting then this simple 'tweaks' are simple, quick and easy to do.

Prices
We ensure that the price of all goods and services we are offering are clear and easily found. We show the actual price clearly. There are no hidden extras, such as taxes, packaging or delivery. At time of order, we will confirm the actual price you will pay. If the nature of the transaction means that we may have to change the price between accepting your order and delivery, we will automatically give you the option to cancel your order and get your money back. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale.

Ways of paying

• Credit Card
• Debit Card
• Solo/Visa Electron [please call]
• Bank Transfer [please call]
• Cheque [please call]
• Paypal
• Google

Delivery
The anticipated delivery date stated in your confirmation e-mail is confirmed.
Delays are rare, do check our testimonials, HOWEVER this is an anticipated date and subject to the usual caveats. DiamondGeezer.com shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to postal, custom and shipping delays, acts of God, strikes, lock outs, accidents, war, fire, flood, snow, material failure, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and given circumstances outside its reasonable control DiamondGeezer.com shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as DiamondGeezer.com considers unreasonable, it may, without liability on its part, terminate the contract and refund any monies paid.

Fear not you will be kept informed at every stage along the way and phoned if there is any risk that the stated delivery date could be compromised.

Advertising
All our advertising meets the conditions of the Advertising Standards Authority code which you can see at www.asa.org.uk. If the website contains advertising material from other people or organisations we clearly identify this material.

Promotions
All promotions meet the conditions of the Sales Promotion Code which you can see at www.asa.org.uk

Consumer law
We will meet your obligations under the consumer protection laws currently in force including:

• The Sale of Goods Act 1979
• The Supply of Goods and Services Act 1982
• The Consumer Credit Act 1974
• The Trade Descriptions Act 1968
• The Unfair Contract Terms Act 1977
• The Regulations 1994
• The Consumer Protection Act 1987

Our details
DiamondGeezer.com
The Stvdio
Victoria Street
Bourton-on-the-water
The Cotswolds
Gloucestershire
GL54 2BX

Telephone +44 1451 810595
Fax +44 1451 823051
Email

Vat No.973105329 [all prices are shown INCLUDING VAT]
Data Protection Registration no. Z7568145
Consumer Credit Licence No. 583308

Contracts
We set out the terms and conditions of our contracts clearly and in plain English. They are easily found all over the site and we email you a confirmation order. Our terms DO NOT affect the consumers' statutory rights.

E-Mail response times
We usually respond to emails immediately during the working day and ceratinly within one working day

The first resizing, that's +/- 3 sizes, is FREE OF CHARGE (up to 30 days from date of delivery) save for £11 to cover the return postage/insurance to you. Rings with stones set all-the-way-around may require extra attention, stones, metal or even in some cases require complete re-engineering and may therefore be excluded from this offer, we'll consult you if this is the case. Sizing a plain band ring is such a simple process and if executed correctly does not harm or effect the ring in any way. The craftsman who made your ring will carry out the sizing.

• After the initial free sizing, ring sizing costs are ........
• GOLD: £30 plus £11 postage/Insurance [£20 less than High Street prices]
• PALLADIUM: £30 plus £11 postage/Insurance [£20 less than High Street prices]
• PLATINUM: £55 plus £11 postage/Insurance [£25 less than High Street prices]
• NOTE: ROYAL MAIL cover up to £2,500 items valued at over that will need to be covered by your own insurance or we can organise insurance for you, please call us for further details.

We would like to stress that platinum is a beautiful material but very difficult to work with and the expensive laser equipment required for a perfect finish is NOT part of your average jewellery workshop. We do have that equipment and urge you to allow us to provide this after sales service which usually takes between 1 and 3 working days.

REMEMBER: YOUR GUARANTEE IS INVALIDATED IF YOU ALLOW A THIRD PARTY TO WORK ON THE PIECE THAT WE HAVE MADE FOR YOU.

Changes and Modifications
We are happy to accommodate tweaks and simple modifications without further charge for the first hour of labour. Most required changes can be executed within an hour. We obviously do require payment for any extra metal, diamonds or other materials required to meet the client's needs. We do charge a nominal £11 charge to cover insurance and postage back to you. Most required changes can be executed within an hour and we charge £75 per hour after that. [This concession is available for 14 days after delivery unless otherwise agreed and arranged] Should the recipient not like the ring or jewellery, then we are happy to re mount the diamond in a design of their choice from our vast range, without charge for labour. We obviously do require payment for any extra metal, diamonds or other materials required to meet the client's needs. We also have the very latest CAD-CAM facilities and 3 jewellery designers on our team. A nominal £11 charge to cover insurance and postage back to you. [Available for 14 days after delivery unless otherwise agreed]

Refunds
We provide the option of a full refund, within 7 days working days starting the day after delivery, if the goods turn out to be faulty or different from those the consumer ordered. This excludes items with any element of personalization, e.g. rings designed by clients or any third party, engraving etc. We will give all refunds as soon as possible, usually immediately on receipt of the returned goods, in the condition sold and with ALL the documentation provided and at the latest within 30 days of agreeing to give the refund. Refunds will only be made by the original method of payment.

Guarantees
We stand by our products and will correct any manufacturing defaults during the first 12 months. Your guarantee is invalidated if you allow a third party to work on the piece that we have made for you. Please read our Care of Diamond Jewellery feature.

Note: Guarantees v Insurance Claims
Diamonds DO NOT fall out, they have to be compromised in wear to dislodge them. Difficult to accept, especially if you are suddenly mising a diamond, but as once said, the case can be simply proved:
Place a diamond ring on a table, don't move until the diamond falls out. Please ensure that you insure your diamond jewellery and rings.

We have made a special arrangement for clients with insurers T.H.MARCH quote reference AD102T

Note: Routine Maintenance [chargable]

• Periodic cleaning and polishing
• Re Rhodium plating of white gold
• Checking diamond security, tightening, re tipping claws etc.

Our guarantee does not affect your statutory rights.

Receipts, bills and settlement mistakes
We will provide a receipt with the goods. We will correct any mistakes in bills, receipts or payments as soon as possible.

Handling complaints
We will deal with complaints effectively. Our system for handling complaints is:

• Fair
• Confidential
• Effective
• Easy to use and well publicised
• Speedy - We have time limits for taking action and telling you what we are doing [48 hours]
• Informative - so that you know which services we need to improve
• Simple to understand and use - and checked - to make sure that it is working well and getting better

Solving disputes
We will provide details about any procedure for solving disputes we belong to. We will provide details of any Ombudsman scheme or regulator which we belong to. We are governed by UK law.

Data protection and privacy
We meet the conditions of the Data Protection Act 1984.
Data Protection Registration no. Z7568145
All clients are given the opportunity, without cost of subscribing to our privilege customer club, which will result in 4 - 12 newsletters per year.
There is an automatic unsubscribe to this service and you have the option to refuse the marketing material.
We do not pass your details to any third party.

Errors and Omissions Excepted
We ensure that the price of all goods and services we are offering are clear and easily found. This means we show the actual price clearly. There are no hidden extras, such as taxes, packaging or delivery. Before agreeing the contract, we will confirm the actual price you will pay. If the nature of our business means that we may have to change the price between accepting your order and delivery, we will automatically give you the option to cancel your order and get your money back. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale. Our systems do accept credit card details at point of order, however you can opt to have the charge made at point of sale.

Customer support and service
Our customer service phone number is +44 1451 810595; This service is available 9am - 5pm during week-days and excluding bank holidays. The calls are at standard national rate.

Cancellation Rights
Unless the law permits otherwise, [e.g. bespoke or personalised items] you (the consumer) have the right to cancel your order within seven working days without giving a reason. The seven days begins starting the day after delivery, you pay the cost of returning the goods. Where the customer exercises their right to cancel we will return their money within 30 days.