30 Day Money Guarantee

The Distance Selling Regulations no longer apply in UK law. As of 13 June 2014 the Consumer Contracts Regulations – which implement the Consumer Rights Directive in UK law – apply to all purchases you make at a distance, ironically the on line shopper is now better protected than a traditional shopper buying from a terrestrial shop. A working, accommodating returns policy is so much more that just customer protection, its about customer service and above all customer satisfaction. As a family firm we try and avoid the complicated jargon, our simple maxim ‘match the need, make it happen, make it right’.

Main Topics      What happens if it all goes horribly wrong?   |   Delivery   |   Tweaks and Changes   |   Free Ring Sizing   |   Prices & Paying

  • Returns Policy
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    Returns Policy
    July 4, 2015
    Returns Policy HIGHLY DELIGHTED, that’s how we expect customers to be, so if an item does not tick all the boxes then we will, tweak,...
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    Free Ring Sizing
    July 4, 2015
    Free Ring Sizing REMEMBER:  Your guarantee is invalidated if you allow a third party to work on the piece that we have made for you. The...
  • DiamondGeezer.com email response time
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    DiamondGeezer.com Email response time
    July 4, 2015
    DiamondGeezer.com E-Mail response times We usually respond to emails immediately during the working day and certainly within one working day.
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    Company Verification & Trade Marks
    July 4, 2015
    Our Details DiamondGeezer.com 247 House Unit 3 Bourton Link Bourton-on-the-water The Cotswolds Gloucestershire GL54 2HQ Telephone +44 1451 810595 Fax +44 1451 823051 Email sparkle@diamondgeezer.com Vat No.973105329 - all prices are shown including VAT Data Protection Registration no....
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    Advertising, Promotions & Consumer law
    July 4, 2015
    Advertising All our advertising meets the conditions of the Advertising Standards Authority code which you can see at the Advertising Standards Authority website. If our website...
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    About Delivery
    July 4, 2015
    Posting Engagement Ring Delivery, diamond ring delivery, all deliveries. Our parcels are anonymous, there is no mention of our brand name. UK delivery is by Royal Mail Special...
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    Prices & Paying
    July 4, 2015
    Prices We ensure that the price of all goods and services we are offering are clear and easily found. We show the actual price clearly....
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    Tweaks and Changes
    July 3, 2015
    Tweaks and Changes We are happy to accommodate tweaks and simple modifications without further charge for the first hour of labour. Most required changes can...
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    Delivery Caveats
    April 29, 2015
    CAVEATS PLEASE REMEMBER - we do it all day every day, so fear not, we will make it happen! HOWEVER - our delivery periods can only...
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    Errors and Omissions Accepted
    March 4, 2015
    Errors and Omissions Accepted In the event of human error or malfunction in the technology, the prices on the site do not commit us...