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The Distance Selling Regulations no longer apply in UK law. As of 13 June 2014 the Consumer Contracts Regulations – which implement the Consumer Rights Directive in UK law – apply to all purchases you make at a distance, ironically the on line shopper is now better protected than a traditional shopper buying from a terrestrial shop. A working, accommodating returns policy is so much more that just customer protection, its about customer service and above all customer satisfaction. As a family firm we try and avoid the complicated jargon, our simple maxim ‘match the need, make it happen, make it right’.